Frequently Asked Questions

Have questions? We have the answers. If you can’t find the answers to your questions below, Contact Us and we’ll be glad to help!


General Questions

What is the ratio of skiers to coaches?
There are approximately eight skiers for every coach.

What is the skill-level of the skiers who attend?
We train skiers of all skill levels, and group them accordingly. Beginners will learn in a group with other beginners, and experienced racers will train together. In all camps adults and juniors train in separate groups.

Do I have to be on a ski team to attend your camps?
No you do not have to be on a ski team. All we need is your enthusiasm!

Can my coach come with my team?
Yes, we provide customized camps for ski teams and clubs. You bring the coach and the team and we handle the rest. Check out the details in the Ski Teams and Clubs section of our website and contact us by email or phone to arrange the details

Do you have team discounts?
We do have special discounts for ski teams and clubs. Please contact us by email or phone to find out more.


On the Hill

What skis should I bring?
Racers and performance skiers: If you have two pairs of skis please bring them both. You will be training both Slalom and Giant Slalom.

Beginners, Intermediates and ski enthusiasts: Bring your own equipment. If you don’t have equipment, there are rental shops at each destination.  For questions about what you need to bring, please contact us

What clothing should I bring?
The weather on the glacier changes very quickly so it is important to be well dressed. It is better to have too much clothing than not enough. In the confirmation package you will have a suggested list of what to pack.

How long does it take to get to the glacier?
At all of our camps, lodging is usually situated about 45 minutes from our ski lane

What are the snow conditions?
Our training lane is groomed after every training day. We keep the lane in excellent condition by spreading salt to keep the snow hard.

Is there a restaurant at the top of the hill?
Yes, at the top of all of our slopes there is a restaurant and restrooms.

What are the qualifications of the coaches?
The coaches have their ski coaching levels 2 or 3 from the Canadian Ski Coaching Federation or a similar level from the United States, as well as the experience of running their own ski programs during the winter season. To find out more about each of our coaches, click here

Do you have a technician on the hill?
We have a technician on the hill and at the lodge every day to help you with your equipment


Supervision

How well are the Juniors supervised?
The camp is supervised 24hrs a day. The kids have a very busy schedule full of supervised activities after skiing and in the evenings.

What are the safety precautions?
We have a medical kit at the top of our lane and at the lodges. There are full-time ski patrols on duty every day with access to snowmobiles and a helicopter which is on stand-by for emergencies. A number of our staff members are also qualified in first aid. Campers must have their own travel and medical insurance which will cover them for skiing. Helmets are mandatory.

Is there a clinic on site?
All locations have a medical clinic on site as well as a physician. Some resorts have a helicopter pad for emergencies.

Is there a curfew for minors?
We do have a curfew and room check. Curfews vary depending on the age of the camper


Travel

Do you provide transfers from the airport to the camp site and back to the airport on the departure date?
All transportation is included for our Junior Racing Camps. Transportation is not included for adult and family camps

What time do Junior Racers need to be at the airport to be picked up and taken to the camp site?
Details for each camp are provided in the confirmation package which you will receive once you have registered.

What happens when Junior Racers arrive at the destination airport?
We will have staff at the airport to meet all arriving skiers. We have everyone’s flight schedule and will be waiting for them at the terminal. Specific details about meeting points for each destination will be provided in your confirmation package.

What happens if the plane is late or my child is not on time?
One of our coaches will stay behind and wait for your child.

What sort of identification do I need to get into Canada?
Americans will need a valid passport. If your child is under 18 they will need a notarized letter of permission from parents or legal guardian. We will include the authorization letter in the confirmation package.

What arrangements should I make for an unaccompanied minor?
Please check with your airline. You may have to pay an additional fee for airline staff to accompany your child. We will then meet him or her at the airline you have chosen.


Accommodations

Do camp dates include arrival and departure days?
Yes, the first and last day of each camp are arrival and departure days. Training begins on day 2 and there is no training on the departure day.

 Where lodging is included in the camp package, is it included on the arrival date?
Yes. For camps that include lodging, it includes the night of arrival.

 For Junior Racers, who will my child be rooming with and how many kids are there per room?
Accommodations are based on 4 children per room. If your child is coming with a friend, you can specify who your child would like to be with on the registration form. If you have not specified anyone, we will match your child with others of the same age.

How do I contact the hotel and are there phones in the rooms?
The address and telephone number of the hotel will be included in the confirmation package. There are no phones in the rooms but campers will be able to call out or call in from a guest phone. Emergency mobile phone numbers of staff will be provided as well.

Should my child bring a cell phone?
Your child can bring a cell phone, but we are not responsible for lost or stolen phones.

 Can my child bring any electronics (tablet, laptop, iPod, etc.)?
Your child can bring electronic devices, but we are not responsible for lost or stolen items.

 What facilities are at the lodges?
All lodges have great facilities designed to accommodate all the needs of both junior and adult participants. Details for each facility will be included in your confirmation package.


Money

How can I pay for the camp registration?
You can pay online by credit card or by mail with a certified check or money order. Once you complete your registration form online, you will be given the option of how you wish to pay your deposit. Balance of payment can also be paid online by credit card, by certified check or money order. Balance of payment is due no later than 4 weeks before the camp session begins.

How much spending money should my child bring?
We suggest that you give your child approximately $200.00 of spending money. The Junior Racing Camps are all-inclusive, so it would be used for gifts, movie night, etc. We are not responsible for lost or stolen money.

Is it easy to exchange money?
It is always best to have money exchanged before the trip or at the airport. Zermatt and Whistler are international resorts with exchange bureaus on site.

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